To promote innovation through AI-powered solutions, Grameenphone, the top telecom operator in the nation, has expanded its collaboration with Ericsson.
Through increased efficiency in delivering top-notch services, this strategic partnership will allow Grameenphone to provide customized solutions that cater to its clients’ changing demands. Over the next six years, Grameenphone can increase service availability, boost operational efficiency, offer innovative services more quickly, and accelerate digital transformation by utilizing AI and cutting-edge technology, all of which will improve the customer experience.
Yasir Azman, the CEO of Grameenphone, and David Hägerbro, the head of Ericsson Malaysia, Sri Lanka, and Bangladesh, signed the deal during a ceremony held on Wednesday, January 22, at a hotel in the capital….
Additionally present at the signing ceremony were Major General Md Emdad Ul Bari, OSP, NDC, psc, te (retd), Chairman of the Bangladesh Telecommunication Regulatory Commission (BTRC), H.E. Håkon Arald Gulbrandsen, Ambassador of Norway to Bangladesh, and H.E. Nicolas Weeks, Ambassador of Sweden to Bangladesh.
Senior Vice President (SVP) and Head of Ericsson Ltd.’s MA South East Asia Oceania & India, Andres Vicente, Dr. Niranjan Srinivasan, Grameenphone’s Chief Information Officer, Kaustubh Vats, Grameenphone’s Chief Procurement Officer, and other senior officials from Grameenphone and Ericsson were also in attendance.
One of the biggest implementations of catalogue-driven pricing and mediation systems in the world is this collaboration. It expands on Ericsson Mediation’s success, which handles more than six billion records per day for Grameenphone. By implementing solutions like Ericsson Order Care and Catalog Manager, Grameenphone will enhance its Business and Operations Support System (OSS/BSS) capabilities, modernize service delivery, and prepare for 5G.
Ericsson will also provide IT Managed Services to maintain flawless operations, complemented by AI-driven technologies for enhanced efficiency.
Source: The Business Standard
