Introduction
Bangladesh is an overpopulation country. Traffic jam is not new in this country. As a fast-paced world proficient transport play a significant role specially in urban areas. Commuters suffer from many uncertain problems and faces challenges, such as lack of real-time tracking, irregular schedules, incommodious ticketing system and so on.
To solve these problems an app is invented which is “Jatri App“. Jatri App, creating for smart mobility solution, revolution and how people travel across Bangladesh. This app is mainly an innovative ride-planning and ticketing application. This app is working as a bridge between traditional public transport services and modern digital solutions. By using technology they invented a awesome invention which may offer a seamless experience, ensuring safety, fast move from one place to another and more expedient travel.
History behind this invention
Jatri App was a vision to make this country modernize, modernize the Bangladesh’s public transportation system. This app helps commuters to rely on unpredictable schedules, manual fare collection and lack of reliable information.
•Derivation of “Jatri App”
This story begins the heart of Bangladesh in Dhaka city. A city where commutes give test of their patience and resilience. After thinking about all these situations, the founders, Aziz Arman, Khondoker Taswar Zahin and Zia Ahmed, they started to get a solution against this problems. Because they also experienced all those frustrations and all those problems.
•A shared frustration, A shared vision
This shared frustration which helps them to spark the initial idea. They started to understand that the main issue wasn’t a lack of buses, but lack of information and organization. They discuss with each other and start thinking how can they get rid of this problems.All these inquiries help them to figure out and create this vision from a desire to transform the commuting experience, not only for them but also for millions commutes who faced the same problems.
•Founders: A Blend of Expertise and Determination
•Aziz Arman: A key driver behind Jatri, he brings a blend of entrepreneurial spirit and technical insight. He was instrumental in shaping the initial vision and driving the app’s development.
•Khondoker Taswar Zahin: Another vital force in Jatri’s creation, he contributed significantly to the app’s technical architecture and user experience.
•Zia Ahmed: Completing the founding trio, Zia played a crucial role in the app’s strategic direction and business development.
Features and services
Jatri App have many feature and services which helps to get buses on time and it’s designed to enhance the travel experience for users. Such as,
•Bus Tracking
The biggest challenge is knowing when bus will arrive. And they solved this problems by generating real-time GPS tracking in public transport. And this was the biggest challenge for them and they get rid from this challenge. Now users can check the exact location, travel duration, arrive time and this make easy to make plan for their journey.
•Digital Ticket
Jatri help commuters to purchase tickets through the app. Commuters get rid traditional ticket purchases system. No need to go physically for cutting tickets.
•Route planning
This app suggest which pathway will be easy for them to reach their destination. Mainly this feature is creating for the unfamiliar areas.
•Payment option
This app supports several methods for payment, such as mobile financial services, provide users with flexible payment options.
•Fleet Management for Bus Operators
This App also provides many services for bus operators, such as fleet management tools. Those tools help them to manage their buses more efficiently, track performance and recover all service quality.
•Rental services
It also provides rental services through its application. This help users to rent cars through the application.
•Corporate Transportation Solution
Jatri App also helps to provide transportation solutions for corporations. Here’s users also can purchase business travel, employee transport and so on.
How people will be benefited
“Jatri App” provides multiple benefits for commuters, bus operators and also for community. Including,
•For commuters
•Reduce stress for commuters
Bus tracking system helps them to eliminate the waiting for buses at bus stops and reducing stress, frustration and anxiety. Now they know when buses will arrive and allows them for better time management and they can use the extra time in any other works.
•Digital ticket
This helps to eliminating the physical tickets and traditional system.
•Saving time
By using this app, commuters no need to wait for the bus. They know when the bus will arrive and they can go on that time to get their buses for their destiny.
•Enhanced safety
Now days, safety is a big issues for all people. Specially in public transports. So this app helps to contributes safety environment for commuters.
•For Bus Operators
•Modified Fleet management
Jatri App provides several tools for fleet management, help operators to track bus performance and optimize routes. It helps to increased efficiency and reduced operating costs.
•Increase transparency
This app helps to reduce fraud. Tracking system and digital transaction give grater financial operations. Collection of data, allows the better analysis of the routes and time management which is the most workable.
User experience and reviews
Analyzing user experience and reviews of an app like Jatri involves looking at a combination of factors, primarily gleaned from app store feedback and general observations. Here’s a breakdown:
•Observation and feedback
•App store Reviews
Already “Jatri App” earn lots of reviews which will help it to go ahead. It provides mixed bag of experiences that is common for real-time services apps.
•Positive feedback
Several users appreciate this initiative of digital ticketing and real-time bus tracking. It’s ability for route planning is also seen as a valuable feature. Commuters provide positive reviews for car rental portal of the application.
•Negative feedback
There is not so much negative review but some commuters report issues with this app in stability,login problems, purchases tickets and sometimes in real-time data.
•User Expectations:
In a region with often unpredictable public transportation, users place a high value on reliability. Any disruptions or inaccuracies can lead to significant frustration. Therefore, data accuracy, and app stability are very important for this type of app.The ease of payment options is also a factor, as many users rely on mobile financial services. The Jatri application is also expanding its services, so user reviews also reflect the experiences of those new services, such as the rental car services.
•Factors influencing User Experience
•Data Accuracy
For a travel app data accuracy is mandatory. Any reason can lead to missed buses or inaccurate arrive times. Commuters may suffer and they will loss their trust on this app.
•App Stability
App crashes or technical glitches can severely impact user experience, especially during critical commute times.
•Customer Support
For building trust, they need responsive and helpful customer.
•Network connection
In areas with variable network connectivity, app performance can be affected, leading to user frustration.
Challenges and improvement
“Jatri app” revolutionize public transport in Bangladesh. It faces many challenges that may impact on it’s effectiveness and user experience. These challenges is vital for it’s improvement and extensive assumption.
•Challenges
•Update of Real-Time and Data Accuracy
In the region, this is compounded by the often-unpredictable nature of public transport.
It’s important to maintain correct real-time data on bus locations and schedule Which is a biggest challenge. For traffic congestion, unexpected delays and variation in bus route ms that lead to discrepancies.
•Network Connectivity
In many developing regions, this is a very real problem. It’s significant for this app function but with poor network coverage areas, users faces many problems.
•App stability and performance
Need to ensuring app stability and performance. Specially when commuters use this App most and is vital for positive user experience. If users get any app crashes or technical glitches, they may frustrated and discourage other from relying.
Rather, there are several challenges which founders faces, such as user adoption and digital literacy, integration with existing infrastructure, most important customer support and responsiveness and expanding service coverage.
•Improvements
As we see there are lot of challenges which they need to faces for establishing their position, they get chance to improve and modify all tools and stuffs.They need to enhanced data collection and analysis which need to keep update for users. Offline functionality, if they modified their app as an offline app it can get more and more publicity and can increase users. User education and support, they can arrange campaigns to promote the benefits of the app and provide training on how to use it effectively. Also partnerships and collaboration, app optimization and testing expending payment options and so on. Those will be more benefited for their upcoming days.
•Other platforms as competition
In this platform everyone get their competitors, it’s important to recognize that the transportation app landscape in Bangladesh is evolving, with various services catering to different aspects of commuting. While Jatri focuses on real-time bus tracking and ticketing, other apps address related needs.
•Shohoz
Shohoz is a prominent online ticketing platform that allows users to book bus, launch, and event tickets. While it overlaps with Jatri in bus ticketing, its scope extends to other modes of transportation.Therefore, it is a very big competitor in the ticket purchasing space.
•Pathao
Pathao, is the platform which offers motorcycle and car rides. This app not competing with Jatri app directly, it has many other options for urban commuters. This is a Bangladesh’s large company and very strong competitor with other transport sector.
•OBHAI
OBHAI is another ride-hailing service that offers car and motorcycle rides. Similar to Pathao, it provides an alternative to public buses.
•Rail Sheba (Bangladesh Railway)
This is the official app of Bangladesh Railway, allowing users to purchase train tickets online.
It caters to long-distance rail travel, which is a different segment than Jatri’s focus on urban bus commutes.
Conclusion
“Jatri App” Bangladesh’s public transportation system that can be a game-changer in future. This stands as a testament to the power of technology to reshape our daily experiences. This not just an app, it’s a bride between commuters and a smoother also an operator. This app lies in its potential to wave itself into the fabric of everyday life. If Jatri app modified it’s lacking which complains they get from review and keep doing their best, it could very well. They can unlocking a relaxed and efficient commute for everyone. And if they gain it will be a pretty big deal for this busy and vibrant city.
Reference
Jatri Official Website
The Daily Star
The Business Standard
Tech in Asia
The financial Express
Prothom Alo
